Jack Hilbrich

Jack Hilbrich is an experienced Senior Customer Success Manager at Drift since November 2021, recognized as the Top Customer Success Manager for FY23 and has collaborated with notable brands such as Square, Okta, and Splunk. Previously, Jack held roles at PFL.com, including Strategic Customer Success Manager and Product Specialist, where work involved major brands like Humana and Cisco. Early career experiences include roles at Eagle Rock School, Voyageur Outward Bound School, and Public Allies, which encompassed teaching, program management, and course direction, demonstrating a strong background in education and outdoor leadership. Academic credentials include a Bachelor of Science in Kinesiology and Outdoor Education from the University of New Hampshire and an Associate of Arts from Colorado Mountain College.