Zuri Coleman

Zuri Coleman's work experience includes the following roles:

1. Senior Manager, Customer Support at Salesloft (April 2023 - present)

2. Manager, Technical Support at Salesloft (September 2021 - April 2023)

3. Team Lead, Technical Support at Salesloft (March 2021 - September 2021)

- Responsibilities included onboarding/training support agents, identifying gaps in resources, tracking team assignments, coordinating learning sessions, writing internal knowledge base articles, managing the support queue, providing call coaching, and implementing new processes/projects for team improvement.

4. Technical Support Agent at Salesloft (June 2019 - March 2021)

Additionally, Zuri has previous work experience as a Brewer at Second Self Beer Company (February 2015 - June 2019), where they performed various brewing operations and maintained brewing records according to standard operating procedures. They also worked as a Volunteer at Atlanta Celebrates Photography (January 2014 - December 2014), and held multiple roles at Kennesaw State University (August 2010 - December 2014) such as Student Assistant - Recreation and Wellness Center, Swimming Instructor, and House Manager (Resident Assistant).

Zuri Coleman received a Bachelor of Arts (B.A.) degree in New Media Arts from Southern Polytechnic State University, where they studied from 2010 to 2014. In 2017, Zuri completed an intensive program in Brewing Science and Engineering for Working Brewers at the American Brewers Guild. Additionally, they obtained certifications in Overcoming Imposter Syndrome from LinkedIn in March 2020, in Intensive Brewing Science and Engineering from the American Brewers Guild in August 2017, and as a Production Assistant from Open Rivers Pictures in April 2015.