Elisabeth Griffin

Elisabeth Griffin has over a decade of experience in customer operations and credit analysis, currently serving as a Senior Manager at Sallie Mae since August 2012. In this role, Elisabeth oversees teams of 13-15 credit analysts, focusing on performance metrics, coaching, and education. Previous positions at Sallie Mae include Customer Service Team Manager and Private Credit Underwriting Manager, where Elisabeth developed expertise in lending processes and judgmental credit decision reviews. Prior to joining Sallie Mae, Elisabeth was an Account Manager at MRS BPO, LLC, specializing in third-party collections from July 2009 to August 2012.