Mariana Frias

Senior Manager, Customer Success Strategy & Operations at Aircall

Mariana Frias possesses extensive experience in customer success strategy and operations, currently serving as Senior Manager at Aircall since April 2025. Prior to this role, Mariana held multiple positions at LinkedIn from March 2019 to April 2025, including Manager of Strategy & Operations for Global Customer Success and Senior Associate in Sales Strategy & Operations. Earlier career steps included roles at Citi, where Mariana worked as an Associate and Analyst in Investment Banking and Capital Markets from June 2015 to February 2019. Initial experience at Citi also encompassed a brief stint as an Analyst in Sales & Trading in 2014. Additional roles include Research Assistant at The Wharton School and positions in marketing and market risk analysis. Mariana holds a Bachelor of Arts in Economics and International Relations from the University of Pennsylvania.

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Aircall

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Aircall is the cloud-based call center and phone system of choice for modern businesses. A voice platform that integrates seamlessly with popular productivity and helpdesk tools, Aircall was built to make phone systems easy to manage – accessible, transparent, and collaborative.