Kate Stefaní

Kate Stefaní has a diverse work experience spanning several companies and roles. Kate currently works as an Analyst of Customer Happiness at Sallve, where they started in September 2020. Prior to this, they worked as a Relationship Consultant at Qualicorp from March 2020 to September 2020.

Before joining Qualicorp, Kate worked as a Back Office Analyst at Decolar from June 2019 to February 2020. Their responsibilities included handling air travel-related issues and providing support to the Customer Service department. Kate was proficient in using systems such as Amadeus, Sabre, and Wordspan.

Prior to Decolar, Kate worked as a Customer Relationship Specialist at Timbre RH e Fieldmarketing, primarily for Walmart.com. In this role, they were responsible for customer service, administrative tasks, and financial processes, including reimbursement using SAP and SIGE tools. Kate held this position from March 2018 to May 2019.

From November 2011 to April 2017, Kate worked as a Legal Litigation Assistant at WMB COMERCIO ELETRONICO. Their responsibilities included managing legal and administrative processes, preparing defense materials for legal cases, and handling payment-related matters. Kate also acted as a representative in consumer protection agency hearings.

Kate's earliest work experience was at ATENTO BRASIL S/A, where they held two positions. Firstly, as an Operational Supervisor, they managed a team, monitored service quality, analyzed metrics, and handled workforce management. Kate also worked as an Administrative Assistant, managing back-office operations and order tracking for advanced products. Their tenure at ATENTO BRASIL S/A lasted from April 2005 until the present, with no specified end date.

In summary, Kate Stefaní has gained extensive experience in customer service, relationship management, back-office operations, and legal support throughout their career.

Kate Stefaní attended Universidade Anhanguera São Paulo from 2021 to 2023, where they pursued a degree in Logística (Logistics) at the Ensino Superior level. Prior to that, from 2010 to 2012, they attended a school called Sumaré, where they obtained a Tecnólogo em Gestão de Recursos Humanos (Technologist in Human Resource Management) degree, with a focus on Gestão de Recursos Humanos (Human Resource Management).