Anu Nael

Anu Nael is the current Compliance Advisory/Integrations Lead at Salv. Anu has held this position for 2 years and 7 months. Prior to that, they were the Compliance Specialists/Client Management Lead at Salv for 5 years and 1 month. In that role, they were responsible for leading and building the compliance team, working closely with the product team to build the AML platform, and providing compliance/AML consultation to fintechs in all jurisdictions. Anu also led integrations and was responsible for project management and AML compliance consultation.

Before joining Salv, Anu Nael was with TransferWise for 5 years and 1 month, where they held various positions, including KYC/EDD Senior Lead, Enhanced Due Diligence Team Lead, Chargeback & Recovery Team Lead, Chargeback & Recovery Agent, and Customer Support Associate. In their role as KYC/EDD Senior Lead, they were responsible for defining and delivering KPIs and targets as well as setting short and long term plans for the operational team. Anu also assisted with organizing and running product team’s quarterly plannings, worked closely with the product and compliance teams to improve existing controls and build new ones involving project management and creating product documentation. Anu also led the regionalization effort of splitting the central Business EDD team into regional teams (North-America team in Tampa, Offshore and Middle-East and Africa in Budapest, Europe in Tallinn, APAC in Singapore and Tallinn).

As Enhanced Due Diligence Team Lead, they were responsible for building fully functioning teams in Tampa, Singapore and Budapest (hiring KYC specialists as well as local team leads), ensuring all compliance requirements from regulators and partners were covered across function, managing the recruitment and strategic placement of required staff across teams (including creating new roles), hiring and leading EDD Team Leads. Anu was also responsible for defining and delivering KPIs and targets, building the foundation for the team by creating the QA process, monitoring of individual team members work, hiring forecast, improving existing processes and controls, separating Consumer and Business verification, etc. and expanding the team to Tampa and Singapore (hiring the first team members).

In their role as Chargeback & Recovery Team Lead, they were responsible for expanding the team to Tampa and to Singapore, defining and delivering KPIs and targets as well as setting short and long term plans for the team. Anu also helped to create chargeback handling processes for new payment methods, knew ACH, Sepa Direct Debit regulations and gave input to product teams to make sure our processes were compliant with regional debt collection laws. Anu launched self-service for ACH chargebacks with product team’s help and helped, motivated and guided team members.

Anu Nael is a highly experienced compliance professional with a proven track record in leading teams and projects related to AML compliance, KYC/EDD, chargebacks and recovery. Anu is knowledgeable in all aspects of compliance including regulations, best practices, risk management and control implementation.