Alonso Maury Santana

Alonso Maury Santana is an experienced professional in the information technology and service management sectors, currently serving as the Information Technology Service Delivery and Service Desk Sr Operations Manager at Samana Group LLC while also leading the Managed Services Academy. Previously, Alonso held the position of Project & Product Manager at Fiserv, focusing on technical project management. Additional experiences include roles at Asurion as a Premier Support Solutions Expert, at Concentrix in various capacities including Team Support Specialist and Program Ready Trainer, and at American School Way as Business Development Team Leader. Alonso's educational background includes studies at IE Business School and San Francisco de Sales, along with a Lean Six Sigma Yellow Belt certification from The Lean Six Sigma Company, specializing in project management in information technology.