Amy A.

Amy A. has a diverse work experience in the technology and support industry. Amy most recently worked at Samsara as a Product Support Engineering Team Lead, starting in August 2022. Prior to that, they were a Product Support Engineer II at Samsara from October 2021 to August 2022.

Before joining Samsara, Amy worked at MiX Telematics. Amy held various roles including Senior Technical Support Manager from October 2019 to October 2021, Technical Support Supervisor from November 2018 to October 2019, 2nd Tier Technical Support Engineer from June 2017 to November 2018, and 1st Tier Technical Support Engineer in April 2017.

Amy's work experience also includes a position as a Product Support Specialist at MiX Telematics from August 2013 to December 2016.

Additionally, they worked at GulfTalent.com as a Project Assistant/Client Service Executive from April 2011 to August 2011, where they assisted the Operations Manager with various projects and assignments.

Amy began their career as a Trainee at Beta Information Technology, where they completed a 6-week internship program in July 2010, gaining exposure to the Technical, Support, Sales, and Pre-Sales departments.

Amy A. completed their Bachelor of Science (B.Sc.) in Electrical Engineering from the American University of Sharjah. Amy attended the university from 2006 to 2010. In addition to their degree, they have obtained several certifications. In January 2021, they completed the "Data Science Orientation" course offered by Coursera. In April 2021, they obtained the "Outstanding Customer Service" certification from Dale Carnegie Training. In May 2021, they also completed the "Managing Customer Expectations" course from the same institution.