Lee Shorney

Lee Shorney serves as the DTC | Customer Journey & Content Development Lead at Samsung Electronics since November 2016, overseeing a team focused on customer-led content and the online customer experience. Previous roles at Samsung include DTC | Online Content Development Lead and Digital Support Manager, where significant improvements in content strategy and customer engagement were implemented. Prior to Samsung, Shorney worked at icuc europe as a Senior Account Manager and held various positions at Sony over 14 years, including European Community Manager. Beginning a career in retail management at Jessops Europe Limited, Shorney has amassed a wealth of experience in digital content, community management, and customer support, consistently seeking to enhance user experience across multiple platforms.