Heather Hernandez

Heather Hernandez is an accomplished professional with extensive experience in research and development within the financial services industry at USAA, where current roles include Lead Research Engineer and Strategic Innovation Director, focusing on innovation in the Auto Claims space and disruptive technologies. Heather's career at USAA has included positions that span applied research and software engineering, with a strong emphasis on enhancing member services and technology capabilities. Additionally, as a San Antonio Zoo Ambassador, Heather shares insights from a visitor's perspective. A former CS Ambassador and mentor at the University of Texas at San Antonio, Heather has been dedicated to supporting and guiding students in computer science. Academic credentials include a BS in Computer Science with a minor in Mathematics from the University of Texas at San Antonio.