Kelly B. Strunk

Kelly B. Strunk is a seasoned professional in customer success and communications, currently serving as a Senior Customer Success Manager at Sana Commerce since January 2022 and a Client Success Coach and Consultant at RISE Coaching and Consulting since October 2020. Kelly has demonstrated expertise in identifying customer needs, optimizing performance, and fostering strong client relationships, achieving an 85% renewal rate. Prior experience includes a role as Communications Specialist at Women's Resources of Monroe County, where strategic communication initiatives were implemented during the COVID-19 pandemic, and as Communications Officer at the United Nations, enhancing client experience across multiple peacekeeping missions. Educational background includes a Bachelor's Degree in International Politics from Penn State University.