Kerry mac Hale

Kerry Mac Hale is an accomplished professional in customer experience and compliance, currently serving as the Director of Customer Experience and Compliance at Sanctuary since April 2021, focusing on customer engagement and safety for residents. Prior to this role, Kerry completed a secondment from the Department for Levelling Up, Housing and Communities and held the position of Deputy Director for Affordable Housing Regulation and Investment from May 2017 to March 2021, overseeing the Affordable Homes Programme and the regulatory framework for social housing. Additionally, Kerry served as Team Leader for Affordable Housing Regulation and Investment within the Department for Communities and Local Government from June 2015 to May 2017, contributing to social housing regulation policy and housing association classification. Kerry holds a 2:1 degree in Geography from The University of Sheffield, obtained between 1995 and 1998.