Julie Hu

Julie Hu is an accomplished professional in customer success and operations management with extensive experience in SaaS solutions and advanced analytics. Currently serving as the Customer Success and Operations Manager for Tool Flow Solutions at Sandvik, Julie develops comprehensive customer success strategies and oversees operations for innovative SaaS offerings. Prior roles at Sandvik include Product Owner for a Customer Management Portal, focusing on sales operations optimization, and contributing to digital transformation initiatives. Julie's background also includes strategic planning and market intelligence within the mining and rock technology sector, alongside leadership development through a global talent program. Early career experience includes roles at FCA Fiat Chrysler Automobiles, Deloitte China, and EY, emphasizing audit management and client relationship oversight. Julie holds multiple MBA degrees from prestigious institutions, including the University of Michigan and Shanghai Jiao Tong University, as well as a Bachelor's degree in Accounting and Finance from Wuhan University.