Gemma Taylor

Gemma Taylor has extensive experience in business development and customer service, currently serving as a Business Development Consultant at Sandwell College since May 2017, where responsibilities include internal sales, employer engagement, and account management for apprenticeships. Previously, Gemma held various roles at InterContinental Hotels & Resorts from June 2006 to May 2017, including Customer Care Case Manager, IHG London Specialist, and IHG Brand Reservation Agent, focusing on enhancing guest experiences and handling corporate accounts. Earlier career experience includes positions as a Travel Sales Consultant at Thomas Cook and Travel Choice, emphasizing expertise in arranging travel accommodations and customer service.