Sandy Spring Bank
Jim Kitterman is an experienced professional in customer experience management, currently serving as Vice President - Client Experience Manager at Sandy Spring Bank since August 2022. Prior roles include Principal Strategic Consultant at Calabrio, Inc., and Senior Consultant in the Customer Experience Practice at BT - Global Services. Jim has a proven track record in supporting sales through strategic value demonstrations and consulting on technology adoption to enhance client operations. Previous experience includes consulting for Capital One and roles at Verint, Clarabridge, Hyperion Solutions, Genesys Telecommunications, and Siebel Systems. Jim Kitterman holds a Bachelor of Arts in Mass Communication/Media Studies from Purdue University.