Beatriz Gutierrez-Larraya Aguado is an accomplished professional with extensive experience in service management and customer service, currently serving as EUS Service Manager at SANOMA Learning since March 2022. Previous roles include Service Delivery Manager at HCL Technologies, where responsibilities involved overseeing service operations, and Head of International Customer Service at Palletways Europe GmbH, leading a team and ensuring compliance with service agreements. Beatriz's career also features positions such as Customer Service Manager International at WARNACO Calvin Klein Brands, and Business Development Director for AES Solar España S.A., where remarkable growth from a startup to a global presence was achieved. Early career experience includes serving as Customer Service Leader at DHL Express, with a focus on business development reporting. Beatriz holds several degrees in geology and business management from various institutions, including Universidad Complutense de Madrid and EFFYME.