Brad Carr

Brad Carr is a seasoned customer experience and go-to-market leader with a proven track record in high-growth tech and consumer packaged goods companies. Currently serving as the Head of Customer Experience at Sans and previously as the Associate Director of Customer Experience at Dr. Squatch, they drove significant improvements in client success functions, achieving over 90% retention and $4.8M in revenue. With expertise in scaling CX operations and launching international support across multiple countries, Brad has effectively managed large teams and implemented strategic initiatives that enhanced customer satisfaction and operational efficiency. They also offer advisory services to C-suite executives and AI startup founders, focusing on enterprise strategy and product positioning. Brad holds a Bachelor's degree in Public Relations, Advertising, and Applied Communication from the University of Wisconsin-La Crosse.