Nolan Capuz

Nolan Capuz is a professional with experience in various customer service roles, specializing in borrower payments and back office support. With a background in communications arts, Nolan has excelled in roles such as Contact Center Representative II at Santa Clara County Federal Credit Union and Borrower Payment Specialist Lead at Scratch. Nolan is known for developing effective training materials, exceeding production KPIs, and maintaining high levels of professionalism and empathy when handling customer escalations.