John Kitching is a seasoned Program Manager with extensive experience in technology-based transformation and change management across the IT and construction sectors. From 2018 to 2023, they served as the Chief Product Owner for Claims Digitization and Ecosystems at Santam Insurance, where they implemented Guidewire Claims Center and drove improvements in client digital engagement and claims processing. Kitching's background includes significant roles as an Independent Consultant and Program Manager, leading initiatives that encompass legacy migrations and technology renewal. They hold a B Eng in Industrial Engineering from Stellenbosch University and an M Eng in Construction Project Management from the University of Pretoria.
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