Yvonne van Hulst serves as the Learning & Development Officer for Santander Consumer Finance Benelux since January 1999, collaborating with the Board of Directors and management on strategic learning questions. Yvonne's inquisitiveness enables the articulation of effective questions that are linked to appropriate learning interventions. Previously, Yvonne held the position of Trainer Operations at the Royal Bank of Scotland from 2005 to 2008, conducting comprehensive training programs for new employees across various topics. Earlier in Yvonne's career, as a Team Leader at Comfort Card from 1999 to 2004, leadership and development themes were pivotal while overseeing a team of 15. Yvonne also has experience as a Servicedesk employee, handling customer inquiries, particularly focused on credit enhancements. Yvonne's educational background includes certifications in Insights Discovery, effective influencing, and several qualifications related to financial supervision and consumer credit, with training from reputable institutions such as ICM opleidingen & trainingen, Schoevers, Banco Santander, and Lindenhaeghe.