Edwards Cavaliere

Edwards Cavaliere is an experienced Project Director specializing in the Telecom and Contact Centers area, currently serving at Santander Consumer Technology Services GmbH since November 2014. Prior to this role, Edwards held project leadership positions at Produban Spain - Santander Bank, focusing on contact center projects, and served as Operations Manager at Voice Outsourcing Services, where management of customer service and sales departments was essential. Previous roles include Principal Consultant at Tikva Consulting and Product Manager at Unisys, overseeing contact center and CRM portfolios across Latin America. Edwards holds a Bachelor Degree in Computer Science from the University of Toronto and a Call Center Specialist degree from Call Center University.