Dayana Fraguada Mont

Dayana Fraguada Mont currently serves as the Assistant Vice President of Partner Relations at Santander Consumer USA, a position held since June 2024, focusing on vendor performance management across offshore call centers located in Mexico, Grenada, St. Lucia, and Colombia. Prior to this role, Dayana held various positions at Santander Consumer USA from July 2017 to February 2024, including Customer Service Manager, Customer Service Representative, and Sr. Customer Assistance Specialist. Dayana's experience also includes a role as a Data Entry Specialist at Conduent from January 2016 to March 2017. Dayana completed education at the Inter-American University of Puerto Rico - Metropolitan Campus.