Kelley Kulp

Kelley Kulp has extensive experience in complaints management and claims resolution within fast-paced call center environments. Currently serving as a Specialist in Complaints Management at Santander Consumer USA since January 2021, Kelley is responsible for investigating and resolving complex customer complaints across various portfolios while promoting strong customer service. Previous roles include Total Loss Examiner positions at James River Insurance Company and Bristol West Insurance Group, where responsibilities included managing commercial and personal lines claims, respectively. Additionally, Kulp has held leadership positions at JPMorgan Chase & Co., TruWest Credit Union, and United Auto Credit Corporation, focusing on collections, staff training, and achieving collection objectives. Kelley Kulp holds a Bachelor’s degree in Accounting and Finance from the University of Phoenix.