Bartosz Marciniak

Bartosz Marciniak serves as the Managing Director and Head of European Operations Delivery at Banco Santander since January 2022, overseeing the establishment of over 500 FTE regional operations delivery hubs in Poland and Portugal, while managing end-to-end operational and financial performance. In parallel, since June 2019, Bartosz has been the Managing Director of Santander Digital Services Poland, leading a 1200+ FTE BPO/SSC organization and applying operational excellence methodologies to enhance services and achieve cost efficiencies. Previous roles include Director and Head of Operations at MoneyGram International, where Bartosz managed significant operational departments and led transitions across various business functions. Bartosz's extensive experience is further highlighted by leadership positions at Raiffeisen Polbank, Polbank EFG, Bank Gospodarstwa Krajowego, and DZ Bank Polska S.A., showcasing a strong background in operational management, process improvement, and strategic planning. Bartosz holds a Master's Degree in Social Psychology from Uniwersytet SWPS.