Emma McDonald

Emma McDonald is an experienced professional with a diverse background in fraud operations, training, and customer service management at Santander UK since July 2010. As an Outcome Testing Hub Manager, Fraud Operations Training and Development Manager, and Operational Manager, Emma has demonstrated expertise in coaching and developing high-performing teams, addressing fraud across various payment methods, and maintaining high standards of customer excellence. Emma has also held roles as a Retail Manager, overseeing performance management and employee development, and has a foundation in education with a Bachelor of Arts in Primary Education and a Diploma in Higher Education in Geography and Earth Science.