Saskia H.

Saskia H. currently serves as the Head of Customer Service & Happiness at Santos Grills GmbH since September 2022, where responsibilities include building and optimizing the customer service department, leading 10-15 employees, implementing new systems, and managing operations and processes across all locations. Prior to this role, Saskia held various positions at AO Deutschland Ltd from September 2015 to August 2022, including Team Manager, where oversight of 5-10 team leaders as well as operational management and process optimization of the contact center were key duties. Additional experience includes serving as Contact Center Team Lead and Contact Center Admin. Education includes a degree as a Staatlich geprüfte Betriebswirtin with a focus on sales management from Fachschule für Wirtschaft Düren and qualifications in retail management and general higher education from Saturn Düren and Anne-Frank-Gesamtschule, respectively.