Gustavo Castro is a highly experienced CX Senior Solution Advisor at SAP, specializing in customer-centric innovation and digital transformation. With over 8 years in customer-facing roles, they have successfully guided companies across EMEA in enhancing their Customer Experience and Marketing strategies. Previously, Gustavo held positions at ShopFully as an Account Manager and at Nielsen as a Client Service Watch Trainee, where they developed valuable industry insights. They earned a Master’s degree in Business and Technology from Collective Academy and have continued to cultivate their expertise through various educational programs, including a certification in Leading Digital Transformation from MIT.
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