Ismael Tomas

Ismael Tomas is a creative professional currently serving as the Conversational AI Lead for North America Inbound Marketing at SAP, where they drive chatbot strategy and development. Ismael has a Bachelor of Commerce in Business Technology Management and Accounting from The University of British Columbia. Previously, they held positions at Lifetouch as a Photographer and at the University of Minnesota, Duluth, where they enhanced customer service skills as a Lab Consultant. Their experience also includes roles as a Multimedia Specialist and Customer Engagement Specialist, showcasing their expertise in marketing, sales, and analytics across various projects.