James Abbott, a retired Technical Quality Manager, previously worked at SAP from 2004 to 2012, where they held various roles including Senior Support Engineer and Technical Quality Manager. In the latter capacity, James was part of SAP's Embedded Support team, focusing on architecting service plans to meet customer needs and maintaining cooperative relationships between clients and SAP Support. Prior to their time at SAP, James served as a Basis Consultant for HJ Heinz from 1995 to 1997, providing technical and security support.
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