Jesus Lopez is the Major Incident Management Team Lead at NTT DATA Services, bringing extensive experience in IT Service Management. Certified in ITIL V3 and ITIL V4 Foundations, Jesus has a strong background in incident management, server monitoring, and team leadership in high-pressure environments. Prior roles include Major Incident Manager at Atos and Incident Management Specialist at IBM, as well as IT Support Specialist at Hispanic Teleservices. Jesus holds a Bachelor's degree in Ingeniería Mecatrónica from Universidad Bonaterra, A.C.
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