Rudra Patel is an experienced IT professional with a strong background in technical support and systems management. At UNIQ IT Services LTD, as an IT Support Technician, Rudra enrolled over 85 systems into Intune, achieving a 7% reduction in setup errors and delivering timely resolutions to 97% of user issues, significantly enhancing customer satisfaction. As an IT Support Analyst, Rudra resolved 95% of technical support tickets within service level agreements, focusing on Windows 10, Office 365, and enterprise software, while also ensuring compliance with IT standards. Currently, as a Service Desk Analyst at SAP, Rudra provides advanced technical support for over 125 end users, resolving 95% of tickets within SLA and leading troubleshooting efforts that improved system stability and reduced escalation rates by 27%. Rudra holds education credentials from the Southern Alberta Institute of Technology, completed in 2024.
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