Shari Owen is an experienced Senior Customer Success Manager at SAP, with a tenure beginning in November 2017. Prior to this role, Shari held various positions in human resources and systems analysis, including Sr. HR Systems Analyst and Project Manager at FedEx Office from November 2006 to November 2017. In these capacities, Shari managed the SAP-SuccessFactor HCM system and oversaw critical HR initiatives related to compensation, benefits, and employee relations. Previous positions include Sr. HRMS Business Analyst at Belo, Sr. HR Business/QA Analyst at Zale, and Sr. Business Analyst at Verizon Business, among others, with expertise in HR system implementations and quality assurance across multiple platforms. Shari holds a Bachelor of Business Administration degree in Computer Information Systems from Texas State University-San Marcos.
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