Surina Sud currently serves as a Customer Success Manager in Global Enterprise Support & Premium Engagements at SuccessFactors, an SAP company, where responsibilities include managing over eight enterprise-level Canadian accounts and acting as the primary point of contact for clients. With a strong partnership with the sales team and customer engagement executives, Surina focuses on promoting customer satisfaction, product adoption, and renewals while engaging cross-functional resources to resolve issues. Previous experience includes roles as Support Account Manager at SuccessFactors, Solution Support Executive at SAP, and Senior Business Analyst at Manulife Financial, where Surina specialized in talent management systems and reporting. Educational credentials include a Bachelor of Business Administration from Brock University.
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