Gustavo Adriano is an experienced technology analyst currently working at Saque e Pague since July 2020, specializing in Terminal Service Continuity Management with a focus on incident analysis and development, as well as firmware and API management for ATMs and intelligent safes. Previously held positions at Saque e Pague include Analista de Operações I, managing network terminals, and Atendente de Relacionamento, providing first-level customer support. Prior experience includes an internship at IFSUL - Instituto Federal Sul-rio-grandense in the IT Coordination department, where Gustavo provided help desk support and maintenance for computer systems and networks. Gustavo is pursuing a Bachelor's degree in Computer Science at the Federal University of Rio Grande do Sul, building on a technical diploma in Informatics from IFSUL.