Jon Smyrl

Jon Smyrl, MBA, CSM, currently serves as Senior Customer Success Manager at SaraWorks, focusing on reducing administrative burdens for caseworkers in human service programs. Previously, Jon held the same title at Amazon Web Services (AWS), where responsibilities included enhancing customer experience in a B2B SaaS environment and collaborating on product development. Prior experience includes serving as Operations Manager in Amazon's Pathways Program, where Jon led large teams in logistics and operations, and several leadership roles in the US Army, including Company Commander, responsible for training and readiness of military personnel and assets. Jon's educational background includes an MBA and a Graduate Certificate in Management Information Systems from Auburn University, along with a Bachelor of Science in Crime, Law, & Justice and Military Studies from Penn State University.