Hover Liu

Hover Liu, MBA, currently serves as the Manager of the Customer Contact Center for Greater China, Japan, and Korea at SAS since January 2021, overseeing a team of Customer Engagement Specialists across various communication channels and supporting marketing initiatives. Prior experience includes roles as a Voice of Customer/Customer Success Enablement Project Manager and Customer Experience Project Manager at Red Hat, where responsibilities focused on enhancing customer satisfaction and managing support quality for Global Support Services. Previous positions at SAP involved providing support for Japanese customers implementing SAP solutions, and as a System Engineer at NEC, Hover Liu developed business systems for the manufacturing sector. Educational qualifications include a Master's Degree in Business Administration from Tsinghua University and a Bachelor's Degree in Software Engineering from Xi'an Jiaotong University.