Carlotta Martini

Carlotta Martini has diverse experience in customer relationship management and logistics, having held various roles in notable companies. Martini began as a Shipping Agent Intern at DHL Global Forwarding, focusing on international shipments. Subsequently, at Volkswagen Group Italia S.p.A., positions included Analyst, Quality Management Intern, and Customer Care Specialist, contributing to analysis, quality management projects, and customer care activities. Experience continued at KIKO MILANO as a Customer Care Specialist, followed by a role as CRM Specialist at Lidl Italia, where responsibilities included managing loyalty programs and customer insights. Currently, Martini serves as CRM Lifecycle Manager at Satispay, focusing on defining CRM strategies and monitoring customer journeys. Academically, Martini holds a Master's degree in Integrated Logistics and Supply Chain Management, a Master's degree in Management and Marketing, and a Bachelor's degree in International Studies from respected Italian universities.