Steven Silverman

Steven Silverman has a diverse work experience in various technology and service delivery roles. Steven began their career as a Service Desk & Problem Analyst at Carphone Warehouse in 2005 and subsequently worked as a 2nd Line Support Engineer and 2nd Line Support Manager. In 2009, they joined IBM as a Service Delivery Manager. In 2012, they joined Save the Children UK as a User Support Manager before progressing to roles such as Head of Service Delivery, Head Of Engineering, and Head of Service Delivery and Operations. Currently, Steven holds the position of Director of Technology Operations at Save the Children UK starting from March 2022.

Steven Silverman received their Bachelor of Science (BSc) degree in Business Information Systems from Edge Hill University, where they studied from 2001 to 2004. In addition, they obtained the ITIL Expert Managing Across the Lifecycle (ITIL-MALC) certification from AXELOS Global Best Practice in 2014 and the ITIL 4 Managing Professional certification from the same institution in 2020.