Chris Grady

Chris Grady has extensive experience in technical support and team management, currently serving as Supervisor for Tech Support Levels 3 & 4 at Savvas Learning Co since April 2019. Grady directly manages a diverse team of 16 support specialists and engineers, focusing on process improvement and customer experience. Prior to this role, Grady held various positions at NCS Pearson, including Tech Support Level 3 & 4 Supervisor and Associate System Engineer, where responsibilities encompassed managing escalations, enhancing first call resolution rates, and mentoring team members. Work experience also includes roles at Arizona Health Care Cost Containment System, Virgin Megastore, and Chase Financial Services, demonstrating a strong foundation in customer service and technical support across multiple industries. Grady's educational background includes a High School Diploma from Brophy College Preparatory.