Heather Archibald

Heather Archibald is an experienced professional with a strong background in customer experience and operations management. Currently serving as Customer Experience Manager at SBE - Service Business Evolution LLC, Heather previously held the position of Manager Client Support Services at DISA Global Solutions, Inc., where significant accomplishments included reducing employee turnover by 10%, enhancing team performance, and achieving a 95% first-call resolution rate. Prior roles include Operations Manager and Client Services Manager at Central Drug System, Inc., where Heather contributed to substantial revenue growth and operational efficiencies. Heather's earlier experience includes positions in marketing and management at Crescent Healthcare and CVS/Caremark. Heather holds a Master's degree in Business Administration with a focus on Human Resources Management and a Bachelor's degree in Marketing, both from California State University-San Bernardino.