SBI Cards and Payment Services Ltd
Vineet Pandey has extensive experience in customer service management and workforce optimization, currently serving as a Lead in Workforce Management at SBI Card since September 2017. Responsibilities include developing and monitoring dialler strategies for outbound customer service processes, ensuring compliance with TRAI regulations, and facilitating process automation to enhance productivity. Previous roles include Manager of Customer Service and Assistant Manager at SBI Card, managing escalated customer issues and implementing support processes. Additionally, Vineet was a Managing Partner at PoshGrid.In and held various positions at UrbanClap and Starwood Hotels & Resorts, focusing on customer experience and communication. Vineet holds an MBA in HR and Finance from Swami Vivekananda Subharti University.
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