Yasira Chavarria Miranda

Yasira Chavarria Miranda is a Quality Assurance Specialist at Manitoba Hydro, responsible for creating a quality structure and enhancing team efficiency in call sampling. Previously, Yasira held multiple leadership roles at IntouchCX, including Director of Operations, where a measurement system was established, and a recognition program was developed for over 250 team members. Yasira's experience includes positions in quality management, operations, and training across various companies, including Market Force Information and Sitel, showcasing a strong background in developing measurement tools, training programs, and performance strategies. Yasira holds degrees in Systems Engineering and Industrial and Systems Engineering from Universidad Politécnica de Nicaragua and Universidad Thomas More, respectively, alongside a Bachelor of Science from Deutsche Schule Managua.