Kimberly Wittekind M.S. HRD is an accomplished professional with extensive experience in operations and human resources management. Currently serving as an Account Manager at SBM Management Services, Kimberly leads a team of 42 and has achieved a perfect customer service rating. Previously, Kimberly worked for Charter Communications for nearly two decades, advancing through various leadership roles and consistently driving sales and improving employee retention. Highlights from this tenure include cutting turnover to 8% and implementing effective training programs that yielded high compliance audit scores. Kimberly holds a Master of Science in Human Resources Development from Xavier University and a Bachelor's degree in Organizational Leadership from Northern Kentucky University.