Eric Lee

Head of Customer Experience and Operation

Eric Lee, Y.E. is an analytical and disciplined professional with over 20 years of experience in various leadership roles within the Republic of Singapore Air Force, Resorts World Sentosa, and SBS Transit. They served as the Deputy Director at HQ Republic of Singapore Air Force, focusing on intelligence and security operations, before transitioning to the Assistant Director of Memberships and Guest Services at Resorts World Sentosa, where they planned and executed business operations. Currently, Eric leads customer service and operations for the Downtown Line at SBS Transit, ensuring high reliability and safety standards while fostering a strong customer delivery culture.

Location

Singapore

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