Mohd Hanafee Jamaludin

Mohd Hanafee Jamaludin currently serves as the APAC Consumer Experience Regional Lead at SC Johnson since November 2022. Previously, from January 2021 to November 2022, Mohd Hanafee was a Service Delivery Ops Senior Analyst at Accenture, where responsibilities included managing content moderation teams, overseeing quality processes, and workforce management. Between April 2017 and December 2020, Mohd Hanafee worked as a Customer Service Team Leader at TDCX, leading operations for Nestle Malaysia & Singapore's Contact Centre and managing various service metrics. Prior experience includes a role as Senior Associate and Team Manager at Astro Malaysia Holdings Bhd from August 2010 to April 2017. Mohd Hanafee holds a Bachelor's degree in Business Administration and Management from Management and Science University, earned between 2006 and 2009.