Paola Redaelli

Head Of Customer Operations at Scalapay

Paola Redaelli is an experienced professional in customer service and support management, currently serving as the Head of Customer Service at Scalapay since November 2021. Prior to this, Paola held the position of Loyalty Support and Care Team Leader at Arvato Supply Chain Solutions, where responsibilities included team management and fraud prevention across multiple countries. Additional experience includes roles such as Area Team Leader at EXPO 2015 S.P.A., Customer Care Expert at Ducati Motor Holding, and various positions at Vodafone IT, including Web Analyst Manager and CRM Quality Manager. Paola began a career in customer service with Telecom Italia, where responsibilities spanned from support management to process specialization. Educational qualifications include a Laurea in Scienze statistiche demografiche e sociali from Università degli Studi di Milano-Bicocca and multiple nanodegrees in Predictive Analytics and Marketing Analytics from Udacity.

Location

Milan, Italy

Links

Previous companies


Org chart

This person is not in the org chart


Teams

This person is not in any teams


Offices


Scalapay

4 followers

Scalapay is an innovative payment method which allows a customer to defer a payment through three interest-free instalments. The buy now pay later service is available in over five thousand physical stores and in the e-stores of more than three thousand brands.


Industries

Headquarters

Milan, Italy

Employees

51-200

Links