Senior UX Designer

We're Hiring!

We're looking for brilliant thinkers to join our #Rocketeers. If you've ever wondered what it's like to work in a place where people enjoy their work and where talent is more important than the title, then keep reading.

What is ScalePad?

ScalePad is a market-leading software-as-a-service (SaaS) company with headquarters in 3 major cities of Canada; Vancouver, Toronto and Montreal. However, we are proud to say our employee reach is now global so we can best serve our partners all over the world.

Our success is no accident: ScalePad provides MSPs of every size with the knowledge, technology, and community they need to deliver increased client value while navigating the continuously changing terrain of the IT landscape. With a suite of integrated products that automate and standardize MSP’s operations, analyze and uncover new opportunities, and expand value to clients, ScalePad is equipping the MSP adventure.

ScalePad has received awards such as MSP Today’s Product of the Year, G2’s 2024 Fastest Growing Product, and 2024 Best IT Management Product. In 2023, it was named a Best Workplace in Canada by Great Place to Work™. ScalePad is a privately held company serving over 12,000 MSPs across the globe.

You can contribute to our innovation and appreciate how your work is helping take this company to a higher level of operational maturity. More on that here.

Your mission should you choose to accept it.
As a Senior UX Designer at ScalePad, your mission is to create exceptional user experiences, drive UX strategy, and push the boundaries of design. Empower users, differentiate our platform, and make a genuine impact on our people, product, and partners. Join us in building something amazing.

Responsibilities.

• Own the end-to-end user experience for your domain, from concept to visualization, ensuring alignment with our brand, values, and vision.

• Lead research efforts, including stakeholder meetings with internal teams and external users, to uncover insights and communicate the value of UX initiatives.

• Conduct interviews and research to create personas and journey maps that capture the needs and goals of our users.

• Collaborate closely with cross-functional agile teams and stakeholders to communicate concepts and workflows, fostering brainstorming and collaborative design sessions.

• Take high-level ownership of entire projects, driving business outcomes with minimal supervision and mentoring junior team members as needed.

• Create low-fidelity wireframes to illustrate and present your design ideas effectively.

• Validate designs through A/B testing and prototypes, incorporating user feedback to continuously iterate and improve the user experience.

• Collaborate with the Product team to ensure that the user experience meets the expectations of our buyers and aligns with the overall product strategy.

Qualifications.

• A strong portfolio demonstrating your expertise in delivering end-to-end customer journeys through thoughtful UX design.

• 5+ years of experience providing UX design for Lean & Agile SaaS development.

• Proven experience in launching new innovative products that challenge market expectations.

• Proficiency with UX processes, best practices, and tools such as Miro, Balsamiq, and Figma.

• Strong validation and iteration skills, with a collaborative approach to incorporating feedback.

• Empathy towards users and a dedication to creating meaningful conversations through design.

• A passion for generating ideas, solving complex problems, and achieving success as part of a team.

Perks, Perks, Perks.

• Mentorships by industry veterans with a 100% track record of industry success in funding and scaling software companies creates endless career opportunities

• Training and professional development budget provided to help advance your career and skills (available every year to every employee)

• World-class offices and facilities in downtown Vancouver, Toronto and Montreal, for locals seeking a hybrid experience

• Brand new, top-of-the-line hardware, and equipment providing an ideal working environment either at home or in the office

• A top of the line benefits package

• Monthly stipend to assist with creating the best hybrid work experience.

• Competitive salary and performance-based bonuses for applicable roles

• Vancouver office includes a fitness facility

• Comprehensive benefits package

• Unlimited flex-time policy

• Employee Stock Options

• RRSP matching after one year of employment

What You’ll Love Working As A Rocketeer:

• Everyone’s an Owner: Through our Employee Stock Option Plan (ESOP), each team member has a stake in our success. As we scale, your contributions directly shape our future – and you share in the rewards.

• Growth, Longevity and Stability: Benefit from insights and training from our leadership and founder, whose extensive experience in funding and scaling successful software companies creates a stable environment for your long-term career growth. Their proven track record fosters a culture of lasting success.

• Annual Training & Development: Every employee receives an annual budget for professional development, empowering you to advance your skills and career on your terms.

• Hybrid Flexibility: Enjoy a world-class office at our headquarters in downtown Vancouver, Toronto, and Montreal

• Cutting-Edge Gear: Whether in the office or at home, you’ll be set up for success with top-of-the-line hardware.

• Wellness at Work: Our Vancouver office features a fitness facility and outdoor ping-pong tables

• Comprehensive Benefits: We’ve got you covered with an extensive benefits package with 100% medical and dental coverage fully employer-paid, RRSP matching after one year of employment, and even a monthly stipend to help offset the costs of the hybrid experience.

• Flexible Time Off: With our unlimited flex-time policy in addition to all accrued vacation allows you to take the time you need to recharge and thrive.

Dream jobs don’t knock on your door every day.  

ScalePad is not your typical software company. When we hire you, we aren’t just offering you a job, but rather we are committing to investing in both you and your long-term career. You'll help shape how this modern SaaS company operates and make a genuine impact on the future of our people, product, and partners.

We invite all qualified candidates to apply. Please note, you must be eligible to work in Canada to be considered for this role. We thank you for your interest. However, only successful applicants will be contacted.

At ScalePad, we believe in the power of Diversity, Equity, Inclusion, and Belonging (DEIB) to drive innovation, collaboration, and success. We are committed to fostering a workplace where every individual's unique experiences and perspectives are valued, and where employees from all backgrounds can thrive. Our dedication to DEIB is woven into the fabric of our culture, guiding our actions and decisions as we build a stronger and more inclusive future together.

Join us and be part of a team that celebrates differences, embraces fairness, and ensures that everyone has an equal opportunity to contribute and grow. Together, we're creating an environment where diverse voices are not only heard but also amplified, where everyone feels valued, and where we can all achieve our full potential.

Please no recruiters or phone calls.