Tracy Bolen Rodriguez

Tracy Bolen Rodriguez, PMP, is an experienced project manager with a robust background in operational process improvement and customer experience management. Currently serving as a Senior Project Manager for Claims at SCAN Health Plan since February 2016, Tracy leads cross-functional projects to enhance service delivery for providers and members. Previous roles include Senior Change Management Consultant at Consulting Excellence, Inc., where organizational readiness for software implementations was prioritized, and a range of project management and program management positions at Dell, focusing on customer experience and operational efficiency. Tracy's career began at United Airlines and includes supervisory roles at Trase Miller, emphasizing a strong foundation in customer service and team leadership.