Sylwia Zbierańska

Sylwia Zbierańska has been working in the customer service industry since 2014. Sylwia began their career as a Hostessa at SYMETRIA - Agencja Promocji i Reklamy in 2014. In 2015, they moved to Hennes&Mauritz as a Sales Advisor, where their main responsibilities included operating cash registers, ringing up customer purchases, locating merchandise for shoppers, arranging garments attractively on racks and shelves, and providing customer service. In 2017, Sylwia joined Unilever as a Customer Service Specialist - SU Caivano and a Transport Planner. In 2019, they moved to Emilio Pucci as an e-commerce coordinator. In 2020, they joined Scanye as a Customer Support Team Leader and a Customer Success. Additionally, they worked as an Export Back Office at Errecinque Srl in 2020, where their main responsibilities included preparing necessary documents for shipping the goods, coordinating shipping documents, categorizing shipments according to a tariff coding system, and keeping contact with the clients to maintain good relations and respond to all requirements.

Sylwia Zbierańska is currently pursuing a Master degree in Modern Service Management at WSB Schools of Banking in Poland, which they began in 2021. Prior to this, they completed a Bachelor's degree in International Business at LIUC - Università Cattaneo in 2017, as part of an Erasmus exchange program. Before that, they obtained a Licencjat (Lic.) in Międzynarodowe Stosunki Gospodarcze from Uniwersytet Ekonomiczny w Katowicach in 2018. Sylwia also attended Uniwersytet Ekonomiczny w Katowicach from 2015-2016 and 2016-present. In addition, Sylwia holds certifications in DIGITAL STRATEGIST from Forma.temp & Adecco (2020) and BEC - Business English Certificate from University of Cambridge (2017).