Lorraine Merchant

Lorraine Merchant has extensive experience in customer service and account management, particularly within the technology and public sector industries. Since March 2000, Lorraine has worked at SCC as an Internal Account Manager, focusing on Central Government and Defence, where responsibilities include providing high-quality customer service, supporting external account managers, and increasing business revenues through upselling and cross-selling. Prior roles at SCC included roles such as Public Sector Service Delivery Team Leader and Internal Account Manager for Local Government. Lorraine began their career at Loot, progressing from a Call Centre Operator to a Senior Team Leader where responsibilities included managing customer inquiries and training new staff. Earlier experience includes supervisory and cashier roles at Love The Dogs - Hall Green Greyhound Stadium. Education includes attendance at Ninestiles Technology College and Ninestiles Secondary School.